Customer Service

Shipping & Delivery
Most orders are processed and shipped within one business day. Please allow up to 3 business days for complicated or large orders. We ship from Jacksonville, Florida. We offer free shipping on orders over $49 that are shipped to an address in the continental United States. Below please find the shipping estimation maps for UPS Ground and USPS First Class. To track your UPS order, click here. To track your USPS order, click here.
UPS shipping estimate map  USPS shipping estimate map
Privacy & Security
Name Tag Wizard is committed to ensuring the protection of your personal data. Our privacy policy has been designed with you in mind. First and foremost we do not collect personal information when you visit our web site unless you complete a contact form or are an existing customer. However, we may use user information, including Personal Information, behavioral metrics, geo-location data, demographic data and marketing preferences to personalize and display advertisements and other content for you. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. By using our website, you consent to NameTagWizard.com collecting and using this information. Read our full Privacy Policy for complete details.
Returns & Replacements
Name Tag Wizard accepts product returns within 7 calendar days from your receipt of the order. NOTE: the day you received your order is determined by delivery confirmation data from UPS or USPS. For an item to be returned, it must meet one of these requirements: order was lost or damaged during shipping, item had incorrect features (e.g. magnetic backing instead of pin), item has a typo made by Name Tag Wizard and not you. If a misspelling or an incorrect option was chosen by the customer when they placed their order, typically we will not accept that order as a return. However, we understand that mistakes happen so please contact us and we will try to work with you to resolve any issues. There are no fees associated with returns. We will refund your purchase price, along with shipping charges incurred, via the same method you paid with. To request a refund, click the LIVE HELP button at the top right of this page, Monday - Friday, 8:30am to 5pm Eastern Standard Time. After hours, please use our online contact form. Please have your Order Confirmation Number, Invoice Number, or email address that was used with your order ready when requesting a refund.
Reorders
Our reorder system is a convenient way to easily order the same product design multiple times. Your reorder code is located on your order confirmation email directly below the product image. There are unique Reorder Codes for each design. When orders are made on NameTagWizard we keep the design and production information stored for all future orders. This enables you to place an order and return later knowing that we have your exact designs on file and ready to reproduce with additional names. Reorder Codes are also available by logging into your account. If you don't have your order confirmation email containing your reorder code(s), simply login to your account to retrieve them! Click 'Reorder' to view all of your reorder codes.
Pricing & Promotions
Like any business, Name Tag Wizard reserves the right to change its pricing and fees at any time. From time to time we also run special promotions, discounts and coupons, typically targeting various demographic groups or advertising tools. We reserve the right to approve or deny any and all coupon codes, discounts and/or promotions at our discretion.
Updating Account Information
Need to update your contact information, shipping addresses or other preferences? Click here to access your account dashboard.