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98% of orders ship in 2 business days

Customer Service

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Get help completing your order from our friendly customer service team based at our headquarters in Jacksonville, FL.

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Save Time - Answer Questions About Your Order Below

Looking for answers about your order? Most of our customers are able to answer any questions they have using our curated FAQ.

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us at and we will be happy to assist you.
It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.
  • 1. The order was damaged or lost during shipping.
  • 2. Item includes a spelling error made by Name Tag Wizard.
  • 3. Item had incorrect customization features.
Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.
Proofs can be requested during checkout by using the comments box. This is located on the last checkout page. Proofs may result in a delay in order processing.
Most orders are ready to ship the following business day. The actual length of time until delivery will depend on the method of shipping you choose at check out.
No, you can order 1 product if that is all you need. There are no minimum orders.
There is no set up fee if you supply your art, logo or photo. We are sometimes able to create simple logos for customers, however we do not offer graphic design services.
You must use a valid and authorized organizational email address, that is clearly formally associated with the school or organization you are trying to order a photo ID or form of official identification for. Any orders submitted with an email address that does not match these requirements and which we are not able to verify will be cancelled and all money refunded.
Vector art is best, at least 300dpi. We can accept jpg, png, psd, pdf, ai, eps, bmp, and tiff files. Maximum file size is 8MB.