Free Shipping On All Orders Over $50

Customer Service

Welcome to the help directory. How can we help you today?

Track Your Order

Find out when your order will arrive. Track your order from production,to your front door.

Track Order

Track My Order

Contact Us

Get help completing your order from our friendly customer service team based at our headquarters in Jacksonville, FL:

Cancel Modify Order

Contact Us


Save Time - Answer Questions About Your Order Below

Looking for answers about your order? Most of our customers are able to answer any questions they have using our curated FAQ.

We make every effort to process your order the minute it's placed, and start personalizing it right after, so that we can get it to you as soon as possible. As a result of this, we cannot guarantee that changes can be made once your order has been submitted. If an update is needed, please Contact Us and we will do what we can to make it right.
Name Tag Wizard accepts returns within 60 calendar days of you receiving your order. The delivery date is determined by the delivery confirmation data from the carrier (i.e. UPS, USPS, FedEx). To qualify for a return or replacement your order must meet at least one of our essential requirements, see here for details. If you are unhappy with any part of your completed order, please Contact Us for additional return or exchange options.
Proofs can be requested during checkout by using the comments box. This is located on the last checkout page. Proofs may result in a delay in order processing.
Most orders are ready to ship the following business day. The actual length of time until delivery will depend on the method of shipping you choose at check out.
No, you can order 1 product if that is all you need. There are no minimum orders.
There is no set up fee if you supply your art, logo or photo. We are sometimes able to create simple logos for customers, however we do not offer graphic design services.
Vector art is best, at least 300dpi. We can accept jpg, png, psd, pdf, ai, eps, bmp, and tiff files. Maximum file size is 8MB.